Frequently Asked Questions
Can’t find an answer below? Don’t hesitate to give us a call.
- Delivery times will vary based on the size of the order, product availability and distance from our warehouse to your home or job site.
- Orders are shipped Monday through Friday 8am – 5pm (EST), excluding all major holidays.
- All in-stock orders require 2-3 business days for processing. Items that are not in stock, or require drop-shipment from a supplier, may incur further processing time.
- If the grate is not already in stock, Baked on Oil Finish (BoOF) grates may take 2-3 weeks to ship due to the time needed for the BoOF process.
We have a variety of package and freight carriers we work with.The size of your order will dictate which carrier we use. Some orders may take several boxes due to the size or weight of what you purchased. Weight and Dimensions shown under the Additional Information tab on any product are for shipping purposes – not actual product specifications. We pack your order in the best manner to assure safe delivery to your home or job site.
Here are a few things to keep in mind when it comes to shipping costs:
- Several kits we sell are over 4ft long. Mini Channel Kits are 6ft long. Micro Channel Kits are 5ft long.
- Cast iron and bronze grates are HEAVY. Our 5″ driveway drainage cast iron grates weigh approximately 10lbs. each!
- Many times we need to ship your order in multiple boxes – especially heavy grates. This also increases shipping costs. We try to keep the weight of our boxes under 60lbs.
DrainageKits.com charges a 25% restocking fee on all returned orders. Customer is responsible for return shipping expenses. Systems that are manufactured to specification or considered to be custom cannot be returned and are not eligible for a refund. To request a RMA number (Return Merchandise Authorization), please contact us. We will need your order number and the reason you are returning your order. Any returned orders without an RMA will be refused.
NO RETURNS accepted after 30 days from date of purchase.
CLOSEOUT ITEMS, such as the Jonite grates, cannot be returned.
We do our very best when packing your order to assure it arrives safely.
- You are responsible for inspecting orders upon delivery. Any items that are signed for as received in good condition, and then later reported as short or damaged, will not be eligible for a refund.
- If you receive a damaged shipment:
- Accept the shipment. Do not refuse or return it.
- Note the damage on the delivery receipt (if shipped by truck) or with the driver (for UPS/FedEx parcels). Keep a copy of the document with the damage noted.
- If you think there is damage, but cannot tell how much, write a note such as “1 box crushed, damage subject to further inspection”.
- Take photos of the pallet/box before unpacking it.
- Keep all boxes and packing materials until the claim is settled, they may be needed for an inspection.
- Contact DrainageKits.com with the details of the damage within 48 hours. DrainageKits.com will file a damage claim on the customer’s behalf.
All wrong shipments or incorrect items must be reported to DrainageKits.com within two (2) business days (48 hours) of delivery. Customer Service will arrange for pick-up of goods from customer. All incorrect items will be corrected to customer specifications.